Returns & Refund Policy

 

We want you to be fully satisfied with your purchase from UnboxGem. If for any reason you are not happy, you may request a return or exchange under the terms below.

1. Return Eligibility

  • You have 30 days from the date you received your order to request a return.

  • Items must be unused, in the same condition you received them, and in the original packaging.

  • A receipt or proof of purchase is required.

  • Please contact us at support@unboxgem.com before sending any item back to receive return authorization.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

3. Partial Refunds

Partial refunds may be granted in cases such as:

  • Books with obvious signs of use

  • Opened media (CD, DVD, software, video games, vinyl records)

  • Items not in original condition or missing parts (not due to our error)

  • Items returned after 30 days

4. Refund Process

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • Approved refunds are processed within 5–7 business days, and a credit will be applied to your original payment method.

  • Sale items are non-refundable (only regular-priced items qualify for refunds).

5. Late or Missing Refunds

If you have not received your refund yet:

  1. Recheck your bank account.

  2. Contact your credit card company (may take time before refund is posted).

  3. Contact your bank (processing times vary).
    If you have done all of this and still have not received your refund, email us at support@unboxgem.com

6. Exchanges

We replace items only if they are defective or damaged. To request an exchange, email support@unboxgem.com with photos, and we will guide you through the process.

7. Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. If it wasn’t marked as a gift, we will issue the refund to the gift giver.

8. Return Shipping

  • You are responsible for paying shipping costs for returning your item.

  • Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from the refund amount.

  • If your item is valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

  • UnboxGem is not responsible for items lost or damaged during return shipping.

9. Right to Refuse Returns

UnboxGem reserves the right to refuse returns that do not meet the conditions stated above.