Shipping Policy
Welcome to UnboxGem! We’re committed to getting your favourite products to you as quickly, safely, and affordably as possible. Please read our Shipping Policy carefully before placing an order.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive an order confirmation email after purchase and another email once your order has been shipped.
2. Shipping Rates & Delivery Estimates
We ship to most major regions worldwide.
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Standard Shipping: 5–10 business days
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Express Shipping (where available): 2–5 business days
Delivery times are estimates and may vary due to courier delays, customs clearance, weather conditions, or holidays.
Shipping charges are calculated at checkout based on order value, weight, and destination.
3. Tracking Your Order
Once your order ships, you’ll receive an email with tracking information. You can track your package anytime through the Track Your Parcel link on the UnboxGem dashboard.
4. Order Issues & Support
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible at support@unboxgem.com.
For damaged or incorrect items, notify us within 48 hours of delivery with photos, so we can assist you promptly as per our Returns & Refunds Policy.
5. Address Accuracy
Please ensure your shipping address is correct when placing an order. UnboxGem is not responsible for delays or losses caused by incorrect or incomplete addresses.
6. Contact Us
For any query, you can always contact us at: